Please read the UPTIME Franquias SA Privacy Policy before using UPTIME Franquias SA services, as it will explain how we collect, store, use, and disclose your personal information when providing these services to you.

If you have any questions or comments about our Privacy Policy or practices, please consult [link to privacy policy]. Contact us.

Introduction

UPTIME Franquias SA develops and publishes applications, simulations, games, and customized content for PCs and mobile devices. “UPTIME Franquias SA”, “UPTIME – Comunicação em Inglês”, “we”, or “UPTIME” refers to UPTIME Franquias SA, including subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership and/or any of its agents, consultants, employees, officers, and directors in this Privacy Policy.

This Privacy Policy applies whenever you use our applications or otherwise access any of our other products, services, content, website: uptime.com.br and/or other domains provided by UPTIME Franquias SA, collectively referred to as the “Services”. This Privacy Policy describes: what information we collect, how we collect it, why we use that information and with whom we share it, how you can access and update that information, the choices you can make about how we collect, use and share your information, and how we protect the information we store about you. If you do not want UPTIME Franquias SA to collect, store, use or share your information in the ways described in this Privacy Policy, you should not use UPTIME Franquias SA's applications or UPTIME Franquias SA's services.

Information we collect and how we collect it.

We may collect information about you in various ways. The information we may collect on the Site includes:

Personal data

Personally identifiable information, such as your name, delivery address, email address, and telephone number, and demographic information, such as age, gender, hometown, and interests, that you voluntarily provide to us when you choose to participate in various Site-related activities, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site.

Derived Data

Information that our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Site.

Data from contests, giveaways, and surveys.

Personal and other information that you may provide when entering contests or responding to surveys.

Information about you that we obtain from connected third-party applications, including social networks (such as Facebook).

If you use UPTIME Franquias SA's applications or services on connected third-party applications or connect our Services to any third-party applications, including social networks like Facebook, we may receive certain information about you from the third-party application provider. The information we receive depends on the UPTIME Franquias SA application you are using, the third-party application, your privacy settings, and, if applicable, the privacy settings of your friends on that third-party application.

For example, UPTIME Franquias SA may collect and store some or all of the following information provided by the connected third-party application provider:

If you're unsure what information a third-party app is sharing with us, visit the third-party app's website to learn more about its privacy practices.

Other information from your mobile device

If you use UPTIME Franquias SA applications on your mobile device, in addition to your device identifiers, we may also collect:

If you want to adjust your privacy preferences on your mobile device, see How to access, update, and manage your information.

Cookies and tracking technologies
Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help personalize the Site and improve your experience. For more information about how we use cookies, please see our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to abide by our Cookie Policy.

We describe the use of cookies on our websites in our cookie policy page, which you can review at any time.

We and the service providers acting on our behalf, such as Google Analytics, store log files and use tracking technologies, such as:

We and our service providers use these log files, tags, and tracking technologies to collect and analyze certain types of technical information, including:

In some cases, we will connect this information with your social network ID or UPTIME Franquias SA user ID.

Please note that companies that serve ads on our Services may also use cookies or other technologies, as described below in Third-Party Advertising, including personalized advertising and analytics, and these practices are subject to those companies' own policies.

For more information on how to limit the types of cookies you allow, see Disabling cookie tracking. We also have information on what cookies are and helpful links to the privacy policies of (e.g.) social media sites. You should always seek independent expert advice, in addition to helping you adapt your browsing experiences across different platforms and browsers.

Website analysis

We may also partner with select third-party vendors, such as Google Analytics, to enable tracking technologies and remarketing services on the Site using first-party and third-party cookies, to, among other things, analyze and track Site usage, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. We recommend that you review their privacy policy and contact them directly for answers to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor's website or use the Network Advertising Initiative opt-out tool or the Digital Advertising Alliance opt-out tool.

You should be aware that getting a new computer, installing a new browser, updating an existing browser, or otherwise changing your browser's cookie files may also clear certain opt-out cookies, plugins, or settings.

How we use the information we collect

The primary use of the information we collect and store is to provide a better user experience, but there are other uses as well. The uses for which we collect and store your information may include:

An important use of your information is for communication. If you have provided your email address to UPTIME Franquias SA, we will use it to respond to customer support questions and keep you informed about your activity on the app, including friend comments, to inform you of your status on the app, as well as to inform you about gift requests and neighbor inquiries. Some messages, such as invitations for friends to join you in a game, may include your name and profile picture. We may also send promotional email messages and promotional SMS messages (e.g., text messages) (“Promotional Communications”) directly or in partnership with other parties, according to your marketing preferences. Each promotional communication will offer options regarding the receipt of additional messages.

How we share your information

We may disclose or publish aggregated information (information about you and other users collectively that is not intended to specifically identify you, for example, users aged 21 to 25 who live in São Paulo, SP) and other non-personal information about our users for industry analysis, demographic profiling, marketing, analytics and advertising, and other business purposes.

Furthermore, we will share your information (which may include personal information) with third parties (in other words, parties other than UPTIME Franquias SA) or allow third parties to collect this information from our Services in the following circumstances:

Your permission
With your consent, we may share your information with third parties or allow them to collect your information from our Services in ways not specifically described in this Privacy Policy.

Friends and other users of UPTIME Franchises SA.
The Service supports and frequently encourages you to interact with other users. In most UPTIME Franquias SA applications, if you interact through a social network or register through a social network (e.g., Facebook Connect), your social network friends will see your name, profile picture, and descriptions of your activity in the application. Similarly, in many UPTIME Franquias SA applications, other users, regardless of whether they are your social network friends or not, will be able to see descriptions of your gaming activity, communicate with you on our Services, and view your gaming profile, which may include your name or a “game name” and your profile picture. In certain cases, your profile picture may reveal your social network ID or UPTIME Franquias SA user ID, and access to a social network ID or UPTIME Franquias SA user ID may allow others to view public information associated with your related social network profile or UPTIME Franquias SA account. Other players may also send game requests or even friend requests through related social networks or UPTIME Franquias SA communication channels.

Third-party advertising, including personalized advertising and analytics.

We may include advertising on our Services so that we can continue to offer some of our Services free of charge.

We do not actively share personal information with third-party advertisers for direct marketing purposes unless you give us your consent.

When advertisers or ad networks place ads on our Services, they may collect, or we may share, the following types of information on our Services:

The information collected may be used for:

You can access our Cookie Policy here.

Please note that after clicking on a third-party advertisement, you can no longer be on a website hosted by UPTIME Franquias SA or on the social network through which you are using the UPTIME Franquias SA applications.

If you do not wish to receive personalized ads in third-party apps, please refer to How to access, update, and manage your information for assistance. Note that we are not responsible for the actions of third parties with whom you share personal or confidential data, and we have no authority to manage or control third-party requests. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Protection, security and compliance with the law.
Your information and the content of all your online communications on our Services and between you and UPTIME Franquias SA may be accessed and monitored as necessary to provide our Service and may be disclosed:

Affiliates

We may share your information with our affiliates; in that case, we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. Having accurate information about you allows us to offer a smooth, efficient, and personalized experience.

Business Partners

We will share your information with third-party companies to perform services on our behalf, such as payment processing, data analysis, game optimization, email delivery, hosting services, customer support, and to assist us in our marketing efforts, including managing and delivering contextual and personalized ads. We contractually require these third-party service providers to maintain the confidentiality of the information we share with them and contractually require them not to use your information for anything other than providing services on our behalf.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with third parties for marketing purposes, as permitted by law.

Sale or bankruptcy

If we reorganize or sell all or part of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we close our doors or go bankrupt, your information will be a transferred or acquired asset. You acknowledge that such transfers may occur and that the assignee may refuse to honor the commitments we make in this Privacy Policy.

Compiling anonymous statistical data and analyses for internal use or with third parties.
We may share your information with third parties who provide services to us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance. This type of data is anonymized and aggregated before processing and sharing, with sensitive data excluded to prevent transfer. If removal of identifiable details is not possible, we will not share data unless and until we have received specific, written, and tangible consent.

With your consent, or with the opportunity to withdraw your consent, we may share your information with third parties for marketing purposes, as permitted by law.

Your information may also be disclosed in the following ways:

How to access, update, and manage your information.

Accessing and Updating Your Information Held by UPTIME Franchises SA.

If you wish to review, delete, or change the information that UPTIME Franquias SA holds about you, or if you have any other questions, please send an email to privacy@uptime.com.br. We will respond to your request within one month.

Subject Access Requests

UPTIME Franquias SA is committed to complying with applicable data privacy and security requirements in the countries where we operate. The GDPR allows you to request from DBS copies of all personal information we hold about you. This is known as a Subject Access Request. Our goal is to provide you with a copy of the information we hold about you within one month of receiving a valid request. To initiate this request, please use our contact details below.

Discontinuing the use of your information

If you no longer wish UPTIME Franquias SA to actively use your information, please send an email to privacy@uptime.com.br. Write “Delete my account” in the subject line and include your first name, last name, email address, and your social network ID for the social network from which you access our services (if applicable) in the body of the email (e.g., your Facebook user ID). We will respond to your request within thirty days. Please note that certain records, for example, those related to payments or customer service issues, will be retained for legal and accounting purposes. If you have submitted or posted content on the Service, we may not be able to delete it. We recommend that you contact us if this is the case.

Information we may receive from a third-party application where you play our apps or games, or from your mobile device.

To manage the information that UPTIME Franquias SA receives about you from a third-party application where you use our applications, such as Facebook, you will need to follow the instructions of the third-party application to update your information and change your privacy settings. Privacy management tools for Facebook applications can be found here. To review and update the information associated with your UPTIME Franquias SA user profile in certain games, please visit the “settings” page of that game. You can also manage some aspects of information collection and use by visiting the “settings” page of your mobile device and reviewing the permissions of each application or “app”.

Once UPTIME Franquias SA receives your information from a third-party application or your mobile device, this information will be stored and used by UPTIME Franquias SA in accordance with this Privacy Policy. You can access and update this information as described below.

Choosing not to identify your geolocation

If you have already allowed us to access your geolocation data, you can stop providing geolocation to us by visiting your mobile device settings for the app in question or the "settings" page for the game in question.

Opting out of receiving continuous collection of information about Franquias SA applications that are not activated on your device.
Insofar as one of our games is collecting information about non-UPTIME Franchises SA applications that you have on your device, the game will provide you with the option to stop making this information available to us on the “settings” page of the game in question.

By opting out of receiving promotional emails from UPTIME Franquias SA.
If you wish to stop receiving promotional emails from UPTIME Franquias SA, click the “unsubscribe” link in any promotional email from UPTIME Franquias SA. Please note that once we receive your request, it may take some time for your option to become effective. Your unsubscription or change of email preference will be processed immediately and within no more than ten business days. You can also contact us directly to make this request; for contact details, go to the bottom of the page or send an email to privacy@uptime.com.br. .

Opting out of receiving further communications
You can opt out of receiving SMS messages (e.g., text messages) by sending a STOP text message to the number from which we send the text for that specific SMS messaging program. In some cases, a preferences management page will also be available. When we receive an opt-out message, we may send a message confirming receipt of your cancellation.

When you install our apps on your mobile device, you can choose to receive push notifications, which are messages that an app sends to your mobile device even when the app is not running. You can turn off notifications by visiting the “settings” page on your mobile device.

Opt to block cookie tracking.

You can configure your web browser to warn you about attempts to place cookies on your computer or limit the type of cookies you allow. Flash cookies operate differently from browser cookies, and the cookie management tools available in a web browser cannot remove Flash cookies. To learn more about and manage Flash cookies, you can visit the Adobe website and make changes in the Global Privacy Settings panel.

If you disable cookies, you may lose some of the features and functionalities of our Services because UPTIME Franquias SA cookies are necessary to track and improve the activities of your application.

Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting that you can enable to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we currently do not respond to browser DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you of that practice in a revised version of this Privacy Policy. Also, take a look at our Cookie Policy for more information about tracking, pixels, and cookies.

Privacy policies of advertisers and linked third-party services
Our websites and applications may contain advertisements from Third-Party Services, which are companies different from UPTIME Franquias SA, and may contain links to their own websites, online services, or mobile applications. We are not responsible for the privacy practices or the content of these Third-Party Services. If you have any questions about how these Third-Party Services use your information, you should review their policies and contact them directly.

Our policies regarding children

Our websites, apps, and games are not for children under 11 years of age, and we do not intentionally collect any personal information from children under 11. Children under 11 should not use our websites, apps, or games at any time. If we become aware that we have inadvertently collected personal information from a child under 11, we will take appropriate steps to immediately remove that information from our records. If you become aware of any data we have collected from children under 11, please contact us as soon as possible using the contact details provided below.

How long do we keep your information?

The length of time we retain your information depends on why we collect it and how we use it. We will not retain any personal information longer than is necessary for our business purposes or legal requirements. For example, we may retain some information after your account with us is closed if this is necessary to comply with our legal obligations or to exercise, defend or establish legal rights. More information about this is available in our Data Protection Policy, which you can request in writing. To initiate this request, please see our contact details below.

Security of your information

We have implemented appropriate security measures to protect the security of your information, both online and offline, and we are committed to protecting customer information. We will take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. We also choose reputable global vendors, such as CRMs and cloud storage providers, that align with our commitment to privacy; however, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, nor can we guarantee the security of your information while it is being transmitted to vendors providing a Service on our behalf.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to protect the personal information you provide to us, please be aware that despite our efforts, no security measure is perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide us with personal information.

If you have an account registered directly with UPTIME Franquias SA, your profile information is protected by the password you use to access your UPTIME Franquias SA account. It is important that you protect and maintain the security of your UPTIME Franquias SA account and that you inform us immediately of any unauthorized use of your account. If you forget your UPTIME Franquias SA account password, the Service allows you to request instructions explaining how to reset your password. If you access our Services through a social network and your social network account is hacked, this could allow someone to play your UPTIME Franquias SA games without your permission. Therefore, take care to keep your social network account information, including your social network account password, protected as well. We recommend that you log out of your UPTIME Franquias SA account and any social network account you have used to access our Services after using it.

When you log into your UPTIME Franquias SA account or enter payment information, we or our third-party payment processor use Secure Socket Layer (“SSL”) technology to encrypt the transmission of that information.

Although we take reasonable precautions against potential security breaches of our Services and our customer databases and records, no website or internet transmission is completely secure. While we strive to protect your personal information, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, nor can we guarantee the security of your information while it is being transmitted to our service. Any transmission is at your own risk. If you have any questions about the security of our websites, please contact us at privacy@uptime.com.br. .

Changes to our privacy policy

If we decide to make material changes to our Privacy Policy, we will notify you and other users by posting a notice on uptime.com.br or its equivalent in the application, or by sending a notice to the email address we have on file for you before the change takes effect. We may supplement this process by posting notices on gaming blogs, social networking pages and/or forums and on other UPTIME Franquias SA websites. You should periodically check www.uptime.com.br and this privacy page for updates.

Cookie Policy

UPTIME Franquias SA, also collectively referred to in this document as “UPTIME – English Communication”, “UPTIME Language Institute”, “we”, or simply “UPTIME”, refers to UPTIME Franquias SA, including subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership and/or any of its agents, consultants, employees, officers, and directors, respects the privacy of our users (“user” or “you”).

This Cookie Policy explains how we collect, use, disclose, and protect your information when you visit our website www.uptime.com.br, including any other form of media, media channel, mobile site, or mobile application related to or connected to it (collectively, the Site).

Please read this Cookie Policy carefully.
This Cookie Policy explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases, we may use cookies to collect personal information or information that becomes personal information if we combine it with other information. In these cases, our Privacy Policy will apply in addition to this Cookie Policy.

Having accurate information about you allows us to offer a smooth, efficient, and personalized experience. We may share your information with our Affiliates, in which case we will require those Affiliates to honor this Cookie Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to make them work more efficiently, as well as to provide reporting information.

CMS and Cookies Managed Content

Our websites use a CMS to manage website content. The CMS software providers have assured us that all cookies they create on the website are essential and that the website will not function correctly if they are blocked or removed. Should this change, the CMS software providers will notify us and we will immediately make the necessary changes to this policy and any other affected website and privacy policies; however, we cannot be held responsible for any unprecedented and unavoidable problems caused by the CMS provider. This provider is committed to data privacy and regularly reviews the use of cookies, as well as committing to identifying and removing any references to cookies that become redundant. Cookies set by the website owner (in this case, UPTIME Franquias SA) are called “first-party cookies”. Cookies set by third parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionalities to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer when it visits the website in question and when it visits certain other websites.

WHY DO WE USE COOKIES?

We use our own and third-party cookies for various reasons. Some cookies are necessary for technical reasons for the operation of our websites, and we call these “essential” or “strictly necessary” cookies. Other cookies also allow us to track and target the interests of our users to improve their experience on our Online Properties. Third parties serve cookies through our websites for advertising, analytics, and other purposes. In addition to the 'What are cookies?' section, you can find other classifications of the cookies we use on this website below:

Strictly necessary cookies
These cookies are essential to allow you to browse the website and use its features, such as accessing secure areas of the website.

Performance cookies
These cookies collect information about how visitors use a website, for example, which pages visitors access most frequently and whether they receive error messages from web pages. These are cookies that do not collect information that identifies a visitor. These cookies collect information that is aggregated and anonymous.

Functionality cookies
These cookies allow the website to remember choices you make (for example, the language or region you are in, or for registration sites, your username) to provide an enhanced and sometimes more personal browsing experience. For example, a website (not www.uptime.com.br) might provide local traffic news by storing your current location in a cookie. These cookies can also be used to remember accessibility changes you have made and other parts of web pages that you can customize. They can also be used to provide requested services, such as watching videos or commenting on a blog. The information these cookies collect will be largely anonymous and will not track your browsing activity on other websites.

Targeting/advertising/analytics/personalization cookies
These cookies are used to deliver ads that are more relevant to you and your interests. They are also used to limit the number of times you see an ad, and to help measure the effectiveness of the advertising campaign.

The specific types of first-party and third-party cookies served through our websites and the purposes they serve are described below (note that the specific cookies served may vary depending on the specific online properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table. You can set or change your browser controls to accept or reject cookies. If you choose to reject cookies, you can still use our website, although your access to some features and areas of our website may be restricted. As for how to reject cookies through browser controls, this varies from browser to browser; you should visit your browser's help menu for more information.

In addition, most advertising networks offer a way to opt out of targeted advertising.

If you would like more information, please visit:

http://www.aboutads.info/choices/ or http://www.youronlinechoices.com .

You can manage the use of cookies through your browser settings. The “Help” or “Help?” function in your preferred browser(s) should provide you with the correct information. Some browsers provide helpful cookie guides:

From time to time, we use Google Advertising to target advertising to users of our website. If you do not wish to be targeted in this way, you can opt out of this service by installing the same Google Analytics opt-out add-on in your browser (http://tools.google.com/dlpage/gaoptout), by visiting Google Ads Settings in your Google Account, or by visiting the Network Advertising Initiative opt-out page. Additionally, you can find out more about Google DoubleClick's (advertising) privacy policy at http://www.google.com/doubleclick/privacy/ and opt out at http://www.youronlinechoices.com/. Furthermore, All About Cookies: http://www.allaboutcookies.org provides advice on how to control cookies and more information about cookies and how to manage them. Please note that disabling advertising cookies does not mean you will not receive any advertising, only that it will not be tailored to your interests. Please note that if you are browsing on a mobile device, you should also check your device's instruction manual to manage cookies in your preferred mobile browser.

How often will you update this cookie policy?

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Therefore, please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the end of this Cookie Policy indicates when it was last updated.

Where can I get more information?

If you have any questions about the use of cookies or other technologies, please send an email to privacy@uptime.com.br or mail it to:

UPTIME Franchises SA.
Raja Gabaglia Avenue 2636
Belo Horizonte, Minas Gerais
Brazil
Telephone: +55 (31) 3261 – 2600
uptime@uptime.com.br

September 9, 2021
UPTIME Franchises SA.