{"id":9915,"date":"2025-09-24T12:25:13","date_gmt":"2025-09-24T15:25:13","guid":{"rendered":"https:\/\/site.uptime.com.br\/?page_id=9915"},"modified":"2026-01-30T17:50:48","modified_gmt":"2026-01-30T20:50:48","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/site.uptime.com.br\/en\/ouvidoria\/","title":{"rendered":"Ombudsman"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9915\" class=\"elementor elementor-9915\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-12bfc0e e-con-full e-flex e-con e-parent\" data-id=\"12bfc0e\" data-element_type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-f059505 e-flex e-con-boxed e-con e-child\" data-id=\"f059505\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f5f797 e-con-full e-flex e-con e-child\" data-id=\"5f5f797\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4108b9d e-con-full e-flex e-con e-child\" data-id=\"4108b9d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-24d3207 e-con-full e-flex e-con e-child\" data-id=\"24d3207\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb60e3e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"eb60e3e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ombudsman<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e476fe6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e476fe6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>UPTIME wants to know your opinion in order to maintain the high quality of its services.<\/p><p>So, if you have compliments, suggestions, or even complaints, use this space.<br \/><strong>At UPTIME, hearing from you is always a pleasure.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51f9604 e-con-full e-flex e-con e-child\" data-id=\"51f9604\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09021dd elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"09021dd\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Ouvidoria\" aria-label=\"Ombudsman\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9915\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"09021dd\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_2b066eb elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2b066eb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUser\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_2b066eb]\" id=\"form-field-field_2b066eb\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"&quot;&quot;\">Choose the user type.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sou aluno\">I am a student<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sou parceiro franqueado\">I am a franchise partner.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sou colaborador\">I am a contributor.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Outros\">Others<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_67bbaa2 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_67bbaa2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContract Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_67bbaa2]\" id=\"form-field-field_67bbaa2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Contract Number\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-estado elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-estado\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tState\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[estado]\" id=\"form-field-estado\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-cidade elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cidade\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCity\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[cidade]\" id=\"form-field-cidade\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-unidade_id elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-unidade_id\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUnit\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[unidade_id]\" id=\"form-field-unidade_id\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-local-tel elementor-field-group elementor-column elementor-field-group-telefone elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone 1\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<input type=\"local-tel tel\" name=\"form_fields[telefone]\" id=\"form-field-telefone\" class=\"elementor-field elementor-size-sm  elementor-field elementor-field-textual local-tel-field\" required=\"required\" pattern=\"\\([0-9]{2}\\) [0-9]{4,5}-[0-9]{4}\" title=\"Format: (11) 91234-5678 or (11) 1234-5678\" placeholder=\"(11) 91234-5678\" autocomplete=\"tel\">        <script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/jquery.mask\/1.14.16\/jquery.mask.min.js\"\n                integrity=\"sha512-pHVGpX7F\/27yZ0ISY+VVjyULApbDlD0\/X0rgGbTqCE7WFW5MezNTWG\/dnhtbBuICzsd0WQPgpE4REBLv+UqChw==\"\n                crossorigin=\"anonymous\" referrerpolicy=\"no-referrer\"><\/script>\n        <script>\n        jQuery(document).ready(function($){\n            $('.local-tel-field').mask(function(val) {\n                return val.replace(\/\\D\/g,'').length === 11 ? '(00) 00000-0000' : '(00) 0000-00009';\n            }, {\n                onKeyPress: function(val, e, field, options){\n                    field.mask(val.replace(\/\\D\/g,'').length === 11 ? '(00) 00000-0000' : '(00) 0000-00009', options);\n                }\n            });\n        });\n        <\/script>\n        \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-local-tel elementor-field-group elementor-column elementor-field-group-telefone2 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefone2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone 2\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<input type=\"local-tel tel\" name=\"form_fields[telefone2]\" id=\"form-field-telefone2\" class=\"elementor-field elementor-size-sm  elementor-field elementor-field-textual local-tel-field\" pattern=\"\\([0-9]{2}\\) [0-9]{4,5}-[0-9]{4}\" title=\"Format: (11) 91234-5678 or (11) 1234-5678\" placeholder=\"(11) 91234-5678\" autocomplete=\"tel\">        <script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/jquery.mask\/1.14.16\/jquery.mask.min.js\"\n                integrity=\"sha512-pHVGpX7F\/27yZ0ISY+VVjyULApbDlD0\/X0rgGbTqCE7WFW5MezNTWG\/dnhtbBuICzsd0WQPgpE4REBLv+UqChw==\"\n                crossorigin=\"anonymous\" referrerpolicy=\"no-referrer\"><\/script>\n        <script>\n        jQuery(document).ready(function($){\n            $('.local-tel-field').mask(function(val) {\n                return val.replace(\/\\D\/g,'').length === 11 ? '(00) 00000-0000' : '(00) 0000-00009';\n            }, {\n                onKeyPress: function(val, e, field, options){\n                    field.mask(val.replace(\/\\D\/g,'').length === 11 ? '(00) 00000-0000' : '(00) 0000-00009', options);\n                }\n            });\n        });\n        <\/script>\n        \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_7e0339e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7e0339e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_7e0339e]\" id=\"form-field-field_7e0339e\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"&quot;&quot;\">Choose the topic<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"D\u00favida\">Doubt<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugest\u00e3o\">Suggestion<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Elogio\">Praise<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclama\u00e7\u00e3o\">Complaint<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-hidden_email elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[hidden_email]\" id=\"form-field-hidden_email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">To send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>UPTIME wants to know your opinion in order to maintain the high quality of its services. So, if you have compliments, suggestions, or even complaints, please use this space. For UPTIME, hearing from you is always a pleasure.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9915","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/pages\/9915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/comments?post=9915"}],"version-history":[{"count":30,"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/pages\/9915\/revisions"}],"predecessor-version":[{"id":11216,"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/pages\/9915\/revisions\/11216"}],"wp:attachment":[{"href":"https:\/\/site.uptime.com.br\/en\/wp-json\/wp\/v2\/media?parent=9915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}